Customer Service Assistant

About The Customer Service Department

The AIA Carnival would not be the beacon of excitement and joy that it is without our fun-seeking guests. We have become an annual tradition for many people, and we will become an unforgettable memory for every guest. A role in the Customer Service team will make sure this memory is a positive one that they cannot wait to repeat again next year.

Role Responsibilities

• Your daily routine will vary depending on what the situation is. You could do anything from: - handling payments to taking part in customer promotions and events or customer refunds; - customer related surveys; - attending incoming calls from outside customers; - assist with VIP’s or Media on site when required.
• Resolving any day to day issues brought up by the customer and reporting to Management.
• Answering queries, offering information and having positive interactions with the general public (as well as with colleagues) either face-to-face or over the phone.
• You’ll be expected to keep up-to-date with all the latest promotions so you can explain it to customers who may be interested.
• Provide an entertaining and enjoyable experience for guest visiting the AIA Carnival.

Role Requirements

• Good communication skills in both English and Cantonese.
• Self-motivated, well-organised and able to work independently.
• Willing to work on shifts in a competitive environment.
• 2-3 years of work experience in customer service industry.